Privacy Policy

Privacy Policy

Introduction
This following sets forth the Privacy Policy for the Voyageur Pty. Ltd. (“Voyageur”, “we”, “our” and “us”) website, https://www.voyageur.com.au (the “Site”). Voyageur is committed to providing you with the best possible customer service experience. Voyageur is bound in Australia by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. This privacy policy may change this policy from time to time if required.Collection of personal information
We may collect personal information such as your name and contact details. We require this information for internal record-keeping, to understand your needs and provide you with a better service. We may use the information to improve our products and services. We also may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

At any point in time, you can opt out of marketing emails by clicking the “Unsubscribe” link at the bottom of our emails. You can also contact us or reply to the email asking to be removed.

We will never sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

Cookies
To facilitate the use of our website and improve the experience, Voyageur uses cookies. Cookies are small units of data stored by your internet browser, and they are important in the use of websites. For example, cookies will remember your Voyageur information and settings, to make logging in and the use of the website far easier. We use cookies to better understand how Voyageur is used, and subsequently improve our services. If you do not want to receive cookies, please configure your browser to erase all cookies or block all cookies. It should be noted that, if you choose to do this, your experience on the Voyageur website may be adversely affected, as may our ability to provide Voyageur services to you.

The Voyageur website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The following is a Data Privacy Statement from Google, in relation to the use of cookies by Google Analytics:

Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your anonymised IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can prevent Google from detecting a cookie that is generated because of and related to your usage of this website (including your IP address) as well as processing of these data by downloading and installing this browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en

Remarketing
Remarketing tools via Google, Facebook and other third parties will be used on occasion to record details and collect information of your visit and deliver specific advertisements to you about Voyageur products and services. These advertisements may be shown by a third party vendor when you visit our website or a different website.

Social media services
If you choose to log-in or register via a third-party social media network (such as Facebook or Google), we will have access to some of your third-party account details from that service (including, but not limited to, your name and email address). You have the ability to disable the connection between Voyageur and your third-party social media account at any point in time.

Voyageur may provide interfaces or links from third party services to facilitate communication. For example, we may use third party social media networks to facilitate “likes”, “shares” and so on. We may also enable access to or display of third party content via Voyageur, that is actually being served or published by the third party, and such third party may be collecting data from you in connection with that content. Third parties may collect and keep any information used or provided in any such communications or activities and these third parties’ practices are not subject to our Privacy Policy.

Security
Voyageur is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

Collection of analytical information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

External links
The Voyageur website may contain links to other websites of interest (such as in our blog posts). However, once you have used these links to leave our site, you should note that we have no control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not in the scope of this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Changes to this Privacy Policy
Voyageur reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site. If you have any questions about this Privacy Policy, please do not hesitate to get in touch with us at contact@voyageur.com.au.